Solving Difficult Situations

Solving Difficult Situations
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One of the most effective management styles is teamwork, for it involves all staff in the decision-making process. Always among the leaders in participative management, libraries have begun to use teamwork strategies more and more frequently. Implementing these strategies is the focus of a new videotape, Teamwork Basics. The 15-minute…
Storytelling with Puppets and Props - Tips and Techniques
Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props.…
Conducting the Reference Interview
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person,…
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Produced by the Colorado State Library, Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a destination of choice for that community. "Libraries throughout the nation…
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Be Prepared
Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons. "Recommended for all libraries." ~ Library Journal
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And Access for All: ADA and Your Library
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Wikis, Podcasts, and Blogs, Oh My!
This program highlights blogs, wikis, podcasts, RSS feeds, social networking websites, and video sharing websites. It also shows how libraries across the country are using these technologies to reach out to new customers and improve their services. Helene Blowers, Director of Digital Services for Columbus Metropolitan Library, is interviewed in…
People First
About 12 percent of the people your library could serve or hire have some type of disability in vision, learning, mobility, etc. People First demonstrates ways to break down both physical and attitudinal barriers without a large investment of time and money. Emphasis is on sensitivity, service and providing employment…